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Efficient Issue Resolution: Viskan Helpdesk streamlines the process of reporting and resolving your errands, questions with direct mail contact. It allows you to submit tickets or inquiries, and support teams can efficiently manage and prioritize these requests, leading to faster issue resolution.

Centralized Communication: Viskan Helpdesk provides a centralized platform for communication between users and support team and customerservice part where direct access to order, customer information and more. This ensures that all relevant information is recorded and can be easily accessed, preventing the loss of critical details.

Workflow Management: assigning tickets and follow them up easly. This helps in managing and tracking issues more efficiently.

Customer Satisfaction Improvement: By providing timely and effective support, Viskan Helpdesk contributes to improved customer satisfaction. Satisfied customers are more likely to remain loyal and speak positively about their experiences, contributing to a positive brand image.

Scalability: As organizations grow, Viskan Helpdesk can easily scale to handle an increasing volume of support requests. This scalability is crucial for businesses that anticipate growth and need a solution that can adapt to changing demands.

Cost Efficiency: the long-term benefits, such as increased efficiency and customer satisfaction, will lead to cost savings. Streamlined workflows can reduce the need for additional support staff."

Price 

Sweden & Norway:

Monthly fee: Agent 1-9 cost: 620 kr per agent and month

Monthly fee: Agent 10 and upwards: 6200 kr per month for an unlimited account

Finland:

Monthly fee: 55€ per agent and month

How to start?

Contact your Customer Manager for more information.

What is included?

Continuous fetching/sending of emails (one or multiple email accounts), support for taking/assigning cases, support for resolving cases by, among other things, replying to emails (it is possible to set up various email templates). It is also possible to set up auto-replies.