Starting a subscription for a customer

Subscriptions can be started/generated in many ways: ordered via web store, imported from an external source (like telemarketing), ordered via a landing page or created manually in the backoffice.

In this tutorial you learn how to start a subscription for a customer manually in the backoffice. 

Changing the interval on a subscription

One main feature of a subscription is interval: how often is a delivery or invoice created? Subscription customers often prefer a certain delivery interval and this might even change during the subscription.

In this video we show you how to change the interval on a subscription.

Cancelling a subscription

Sometimes a customer asks to cancel their subscription. This is often good to discuss in case there is a way to resolve the situation without cancelling the subscription. However sometimes cancelling is the only way and  it is important to handle it as smooth as possible to maintain customer satisfaction.

In this video we show you how to cancel a subscription.

Adding a discount to a subscription

Discounting delivery prices is an effective way to both aqcuire new customers but also avoid ending subcriptions.

In this video we show you how to add a discount to a subscription.