A convenient and flexible way for customers to pick up their order in store.

Viskan has noticed that about 40-50% of customers choose to pick up their order in a physical store if there is an option at the checkout.

The advantages are that it leads to higher customer satisfaction. Good value due to the fact that it is usually free of shipping. You will get the customer into the store, which can lead to additional sales

Viskan Backoffice keeps track of when the order is packed, arrived at the store, if there are delays or an order is sent to the wrong store. Using automated communication the customer is kept informed during delivery.

No integrations are required against the store and cash register system. All that is needed is a web browser. 

You can easily choose which store should be offered to the customer.

Instore pickup - Arrival

When the package arrives at the store.

Scan parcel number and then possible stock location.

Instore pickup - Collect

When the customer comes to pick up their goods.

Identify the customer, or the representative of the customer.

Pick and pack

If you use Click & Collect and Viskan Backoffice has the stores warehouses then Pick & Pack should be the next step. Pick a "Click & Collect"-order in store for a fast service via the local store warehouse. 

• Fast delivery
• Exceeds customer expectations
• Cost effective by using the store
• You don't have to ship the order from the 3PL to the store
• The store gets the sale

Requires Click & Collect-module

If one of the ordered products is out of stock in store, temporary reservation at the central warehouse as a supplement so the customer always will get their order in one way or the other

Pick In Store-editor

Easy handling in web interface

• Store login
• The store only sees "its" packages
• 2 clicks - the rest is automated

Shipping

A true Omnichannel-module there stores warehouses that can be used instead of 3PL-warehouses. This is an alternative to Pick & Pack there you can adapt which deliverymethod that should be used per store.

• The store can see which orders that can be sent from store.
• Print delivery notes etc. directly in store.
• Automatic delivery notification to customer.
  
• Last Mile.
• Set maximum of the number of orders that the store can handle at the same time. 

Returns

Efficient handling of returns in the physical store on orders purchased online

• More convenient for the customer who does not have to worry about whether the return has reached the warehouse or not.
• The shop assistant can talk to the customer.
• Possible impulse sales when the customer is in the store.
• Reduced return fees/costs.
• Cost effective.