FAQ

What is Co-Pack?

By default, each order is shipped separately, resulting in a customer with three orders receiving three separate packages and likely incurring a shipping fee for each. Co-pack (also known as "sampack") allows you to combine shipments, thereby reducing the number of packages and shipment costs.

How to use Co-Pack

Co-pack can be activated through an internal setting adjusted by Viskan upon request.

How shipments are grouped with Co-Pack

When co-pack is enabled, shipments are grouped if they have the same address and customer name. The payment and shipping methods must match, although shipment and payment terms can still differ. For orders with a "Monthly payments" term, only those with the same "Number of invoices per delivery" can be combined.

How the main shipment is selected

The shipment with the highest shipping fee becomes the main shipment. If fees are the same, the first order created is chosen as the main. All other shipments will have their shipping fees set to zero.

Weight logic

If a shipping method has a "Maximum weight per invoice," shipments are split accordingly during co-packing. Combinations that exceed this weight limit are excluded. See the section on parcel splitting for more details.

If a shipment isn’t created for one order

By default, if any potential co-packed orders are excluded— such as those with out-of-stock items—no shipments are created. Viskan can adjust this setting if needed.

Parcel splitting

Some shipment methods may allow a maximum weight per parcel, known as the "Break up parcels" setting. This does not change the co-packing logic; all parcels remain linked to the main shipment.

Determining the due date with different payment terms

Currently, the latest due date is chosen, giving customers the most time to pay. For example, if one payment term offers 14 days and another offers 30 days, the customer receives 30 days to pay. Direct debit payment options like "Collection service" and "Betalingsservice" determine due dates differently.